Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

• You have 30 calendar days from the date you received your item to request a return.
• To be eligible for a return, your item must be:
  • Unused and in the same condition that you received it.
  • In its original packaging with all tags, labels, and accessories included.
  • Accompanied by a receipt or proof of purchase.

⚠️ Certain types of products cannot be returned, including:

• Perishable goods (such as food, beverages, or flowers).
• Intimate or sanitary products (such as undergarments or personal care items).
• Customized or personalized items.
• Digital products or downloadable software.

Refunds

• Once we receive and inspect your return, we will notify you by email about the status of your refund.
• If approved, a refund will be issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable (unless the return is due to our error, such as receiving a defective or incorrect item).
• If you paid using Cash on Delivery (COD), refunds will be processed via bank transfer or store credit.

Exchanges

• We replace items only if they are defective, damaged, or the wrong size.
• To request an exchange, please contact us and provide your order details.

Return Shipping

• Customers are responsible for paying return shipping costs, unless the return is due to an error on our part.
• For your protection, we recommend using a trackable shipping service.

How to Initiate a Return

1. Contact our customer support team at support@chicbeautyonline.com with your order number and reason for return.
2. Our team will provide instructions and the return address.
3. Pack your item securely and ship it back.

Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us at:
📧 [support@chicbeautyonline.com ]
📞 [ +1 (346) 744-1636 ]